Terms & Conditions

1. Introduction

1.1 Soli is part of the Tutors & Futures Group, a company registered in England and Wales under company number 09220151.

1.2 A User may use the Website without registering, but if a User does register, certain information will be stored, making future visits to the Website easier.

1.3 These terms and conditions are legally binding – every User should read them fully before agreeing to them.

2. Soli Rights & Responsibilities

2.1 To help Students to book and pay for sessions.

2.2 To maintain a functioning Website wherever possible. Occasionally, the Website might need to be taken offline for maintenance purposes.

2.3 To use reasonable endeavours to keep the Website free from viruses.

2.4 To use reasonable endeavours to check the identity of all Suppliers and to check their DBS status.

2.5 To communicate Bookings, confirmation of Bookings, cancellations, and rescheduled Bookings, to both Suppliers and Students.

2.6 To endeavour to ensure Complaints are considered promptly and in accordance with these terms and conditions.

3. User Responsibilities (These apply to both Suppliers and Students)

3.1 Users must not use the Website with the intention of engaging directly with other Users outside of Soli. Users must not promote opportunities or services of any company other than Soli, unless they have received permission to do so.

3.2 Users agree to abide by the Privacy Policy.

3.3 Any User who fails to comply with Soli’s terms and conditions may be suspended from using Soli’s services.

4. Student Responsibilities

4.1 Students must be at least 18 years old to book a Supplier for themselves. Students under the age of 18 must be represented by a legal guardian who provides consent for them.

4.2 Students must ensure that their details are accurate.

4.3 Students must pay for their sessions at the time of booking.

4.4 Students must ensure that they have access to the correct Online Platform prior to a session. All details will be provided in advance of the session.

5. Supplier Responsibilities

5.1 Suppliers are not employees of Soli and are responsible for their own actions.

5.2 Suppliers must be at least 18 years old.

5.3 Suppliers must be legally entitled to work in the UK on a self-employed basis.

5.4 Suppliers must ensure that their details are accurate.

5.5 Suppliers must disclose any criminal convictions or cautions they may have to Soli, including any received after registering with Soli.

5.6 Suppliers shall indemnify Soli for all claims and liabilities arising out of any use by the Supplier of the Website.

5.7 Suppliers must ensure that they have access to the correct Online Platform prior to a session. All details will be provided in advance of the session.

6. Payment

6.1 The Session Fee payable is displayed on the Website at the time of confirming a Booking. The full Session Fee must be paid upon booking.

6.2 Payment will be collected by Stripe on behalf of Soli.

6.3 If a Student fails to attend a Session, no refunds will be available.

6.4 If a Student makes a Complaint about a Missed Session, charges may be refunded as appropriate, in accordance with these terms and conditions.

6.5 Payment processing services on Soli’s Website are provided by Stripe Payments Europe, Ltd trading as Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement – United Kingdom (together, the “Stripe Terms”). By agreeing to these terms and conditions, the Student agrees to be bound by the Stripe Terms, and authorises Soli to share with Stripe such information and transaction information related to the Student’s use of the payment processing services provided by Stripe.

6.6 Suppliers shall invoice Soli for work carried out, and payment shall be sent to the Supplier within 7 days of receipt, providing the Session has been carried out in line with these terms and conditions.

7. Bookings

7.1 Sessions with Soli must be scheduled a minimum of 12 hours in advance and no more than 90 days into the future.

7.2 Sessions can be rescheduled if the Student give more than 24 hours notice. Please note that the Student can only reschedule at a time that is suitable for Soli and the Supplier.

7.3 Due to the nature of the Sessions, cancellations will still incur the full charge, as the Supplier must begin preparation once the Session is booked.

7.4 Suppliers may reschedule a booking prior to a session, in cases of ill health of other similar situations, but they must reschedule the Session in agreement with the Student.

8. Missed Sessions and Complaints

8.1 A Student should inform Soli of a complaint by either phone or email within 48 hours of the Session in question.

8.2 When a complaint has been received from a Student, Soli will contact the Supplier within 48 hours of the complaint by either phone or email.

8.3 Should the Supplier not dispute the complaint within 48 hours of being notified, Soli will instruct Stipe to process a full refund to the Student.